When stepping on the SHX Mat, the contents of the cell are not being activated:
- Make sure the USB connection of SHX Mat with and its extension is Ok. Check if the cable is in good condition.
- Check if the connection of the USB extension on the PC is Ok.
- Check if the computer is recognizing the carpet correctly. To do this go to Windows “Device Manager” and verify if the carpet appears as a gaming device:
In case it’s not being detected, try connecting the carpet to a different USB port. If the issue persists, try restarting the PC.
- Open the SHX application and choose a 6-button scene.
- Activate any of the cells on the PC to verify if the corresponding content is working properly.
- Check on the SHX Mat if you can activate the cells.
The buttons activated on SHX Mat, do not correspond with the ones on to SHX app on the tablet:
If the activated content on SHX Mat with the ones on the current scene on the SHX Tablet, Check the app settings on the tablet: