The tablet can not control the SHX system
In the event that the Tablet does not connect with the application, follow thease steps:
1º Check that the SHX application is active on the PC.
2º Verify that the room can be controlled directly from the PC (without the tablet).
3º Check that the SHX Tablet is connected to the WIFI generated by the Router. In case that they do not have a router, you must make sure that both the computer and the tablet are connected in the same WIFI.
IMPORTANT: it is necessary to forget other WIFIs stored on the tablet.
4th Check that the IP in the computer program and the tablet match. Perform the IP address setting as indicated in the “Commissioning” section of this manual.
5º Close the application on the tablet and rerun it.
When changing the scene on the tablet, they are not changed in the computer application:
You should check the tablet settings. Check the following setting on the tablet:
The buttons that are activated from the SHX Knob or the Die, do not correspond to the scene seen on the tablet:
If the content that is activated when you press a button on the remote or when you roll a SHX Dash does not correspond to the scene that is being viewed on the SHX tablet, you should check the tablet settings. Check the following setting on the tablet:
The tablet does not connect to the router’s Wi-Fi
1º Check on the tablet that the WIFI connection is enabled.
2º Check that the tablet is not connected to another WIFI that is not the SHX system. In case it is connected to another WIFI disconnect the tablet from said WIFI. It is recommended to choose the option “Forget WIFI” to avoid reconnecting.
3º Check that in the list of WIFI’s appears the WIFI created by the Router or the WIFI to which the PC is connected as the case may be.
4th Try connecting by entering the password.
If you do not see the SHX Wi-Fi network, check the following guide to verify that it is properly configured:
SHX Network setup guide: Installations via Ethernet Internet access
SHX Network setup guide: Installations with Wi-Fi Internet access
There is no internet connection on the tablet:
Review the steps indicated in the following guides to ensure the internet connection on the tablet:
SHX Network setup guide: Installations via Ethernet Internet access
SHX Network setup guide: Installations with Wi-Fi Internet access